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FAQ

Learn more information about API service and data

General Questions

1. What is IP geolocation and how does it work?

IP geolocation is the process of determining the physical location of an IP address. Our system uses a combination of proprietary data, public databases, and machine learning algorithms to map IP addresses to geographic locations with high accuracy.

2. How accurate is your geolocation data?

Our city-level accuracy is approximately 95-98% for most regions. Country-level accuracy exceeds 99%. Accuracy varies by region and depends on factors like internet infrastructure and data availability in specific areas.

3. What's the difference between your free and paid plans?

Free plans include basic country-level geolocation with daily limits. Paid plans offer city-level data, threat intelligence, higher accuracy, more requests, advanced features like VPN detection, and dedicated support.

4. How often is your database updated?

We update our geolocation database daily with new IP assignments and location data. Threat intelligence feeds are updated in real-time as new threats are identified.

Technical Questions

5. What's your API response time?

Our average API response time is under 50ms for geolocation lookups. Response times may vary based on your location, network conditions, and current server load.

6. Do you support IPv6 addresses?

Yes, we fully support both IPv4 and IPv6 addresses. Our database includes comprehensive IPv6 geolocation data with the same accuracy standards as IPv4.

7. What data formats do you support?

We support JSON responses by default. XML format is available for enterprise plans. All responses include standardized fields for easy integration.

8. How do you handle mobile IP addresses?

We have specialized algorithms for mobile carrier IPs that provide carrier information, connection type, and approximate location based on network infrastructure data.

9. Can I use your API for real-time applications?

Yes, our API is designed for real-time applications. With response times under 50ms and 99.9% uptime SLA on paid plans, we're suitable for real-time use cases.

10. Do you offer bulk IP lookup?

Yes, we offer bulk IP lookup for enterprise customers. Contact our sales team for custom pricing and implementation details for high-volume batch processing.

Threat Intelligence Questions

11. What threat intelligence data do you provide?

Our threat intelligence includes threat scores, VPN/proxy detection, TOR network identification, known attacker flags, spam sources, bot activity, and cloud provider detection.

12. How accurate is your VPN detection?

Our VPN detection accuracy exceeds 98% for known VPN services. We continuously update our detection algorithms to identify new VPN providers and techniques.

13. What does the threat score represent?

The threat score is a 0-100 rating where 0 represents high risk and 100 represents low risk. It's calculated based on multiple factors including known threats, suspicious behavior patterns, and reputation data.

14. Do you detect residential proxies?

Yes, we have advanced detection methods for residential proxy networks and other sophisticated anonymization services that traditional VPN detection might miss.

Usage and Integration Questions

15. Is there a rate limit on API requests?

Yes, rate limits vary by plan. Free tier: 1,000 requests/day. Paid plans range from 100,000 to 5,000,000 requests/month. Enterprise plans offer custom limits.

16. What programming languages do you have SDKs for?

We provide official SDKs for JavaScript, Python, PHP, Java, Ruby, and Go. Community-supported libraries are available for other languages through our GitHub repository.

17. Can I use your API for fraud prevention?

Yes, many customers use our API for fraud detection by combining geolocation data with threat intelligence to identify suspicious activity patterns and high-risk locations.

18. Do you provide X-Header notifications of usage?

Yes, X-Header info are available on all plans for real-time notifications about quota usage, limits and current plan name.

19. How do you handle data center IP addresses?

We identify data center IPs and provide specific metadata including hosting provider information, data center location, and business classification.

20. What's your policy on API usage for compliance?

Our services help with GDPR, CCPA, and other compliance requirements by providing location data for content restriction, but you remain responsible for ensuring proper implementation and legal compliance.

Billing and Support Questions

21. Can I upgrade or downgrade my plan?

Yes, you can change plans at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle.

22. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency.

23. Do you offer custom enterprise plans?

Yes, we offer custom enterprise solutions with dedicated support, SLAs, custom features, and volume pricing. Contact our sales team for more information.

24. What's your SLA for paid plans?

We offer 99.9% uptime SLA on all paid plans. Premium and Enterprise plans include higher SLAs with financial guarantees.

25. How can I contact support?

You can reach our support thru email, Telegram chat or ticket system at dashboard. Paid users get priority support with faster response times.

Still have questions?

If you couldn't find the answer you're looking for, please contact our support team at support@ipfly.world or check our detailed documentation for more technical information.

Last Updated: October 4, 2025

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